Returns & Exchanges
At Polish Pickup, we strive for complete satisfaction with your unique selections, though due to the limited nature of our monthly pre-orders, we offer a specific window for returns on unused items. Please review our guidelines below to ensure a smooth process for your returns or reports of damaged goods.
Check Eligibility
Ensure your item is unopened, unused, and in its original packaging within 14 days of delivery to qualify for a return.
Contact Support
Email our customer service team with your order number and photos if the item arrived damaged or defective.
Secure Packaging
Pack the items securely in their original shipping box or a similar protective mailer to prevent breakage during transit.
Ship and Track
Send your return using a trackable shipping method and wait for our team to process your refund once the items are inspected.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing